Automation almost always starts in the wrong place. A company buys an expensive system and six months later discovers everyone still keeps a shadow spreadsheet.
Start with a simple exercise: ask every employee to write down what they do by hand more than twice a week. Not "which tasks they own" — the mechanical steps: copied, forwarded, merged into a table.
Then price each step in hours per month and in the cost of a mistake. Automate what is expensive and breaks often, not what is technically more interesting.
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